Jewelry Orders, Shipping & Store FAQs

Shopping online or planning a visit to Perez Jewelry? Find answers below, or call 252-756-6500 for help.

Do you ship across the United States?

Yes. You can shop Perez Jewelry online for U.S. delivery. Review the shipping options and charges available for your delivery address during checkout.

When will my order ship?

Our published shipping policy states that standard orders are processed Monday through Friday within 1–2 business days, then shipped the next business day after processing. We do not ship on weekends. Holidays and sale periods may require extra processing time. Custom orders take approximately 2–3 weeks to fulfill. Delivery transit time is additional. See our shipping policy.

Can I return or exchange an order?

Our current policy states that all sales are final and we do not offer refunds. Exchanges are available within 30 days of delivery for items that are unused, in their original packaging and in the same condition received. Please read the full exchange and refund policy and contact us for help.

Can I change or cancel an order?

Contact our team as soon as possible with your order number and requested change. We will review the order's status and explain the available options. Changes or cancellations are not guaranteed.

What if an item arrives damaged or incorrect?

Contact our team promptly with your order number, a description of the issue and clear photographs so we can review it with you.

Can I order custom jewelry?

Yes. Share your design idea, preferred style and budget through our custom jewelry page. Confirm the design, quote and production timeline with our team before placing a custom order.

Where is your Greenville store?

Visit Perez Jewelry at 240 Greenville Boulevard SW, Unit C, Greenville, NC. Call 252-756-6500 to confirm current hours before making a special trip.

Do you buy gold?

Yes. Learn about selling gold at Perez Jewelry in Greenville, then contact us or visit the store to discuss your jewelry.